GARDEAUX WIGS RETURN AND EXCHANGE POLICY
Due to the nature of our shop and products we have a strict return and exchange policy We offer a 3 day exchange policy. If you are not happy with your wig in any way, you have a 3 day grace period to exchange or receive shop credit. We only ask you cover all shipping costs. * Not applicable for made to order wigs. Wig must be post marked within 3 days of receiving your item. We cannot issue the credit until your wig is received. If the wig is not in the same condition and on original packaging as when it was sent, your wig will be returned to you, and you will not receive your credit* Credit does not expire.
If you are unhappy with your wig and want a return for any reason it must be postmarked within 3 days and returned. We cannot issue the return until your wig is received. If the wig is not in the same condition and in original packaging as when it was sent, your wig will be returned to you, and you will not receive your return.* You are responsible to cover shipping costs. There will be a 15% restocking fee and shipping costs subtracted from your return.
MADE TO ORDER POLICY: We do not offer exchanges or returns on custom ordered wigs. * If the lace on your wig has been cut or the wig has been altered in any way the wig will be ineligible for exchange. Please make sure you are happy with your wig before cutting the lace. If the wig smells of perfume, or any hair product, or cigarette smoke it will be ineligble for return.
* If in the rare occurrence you believe you have received a defective wig please contact us immediately so we can rectify the matter. If the wig is past 30 days from the date of delivery you will not be eligible for any assistance in this matter.
- We do not return or exchange any of our hair care products, accessories, or headwear.
CUSTOMS DUTY CHARGES: Please be aware of your country's customs import allowances and restrictions. As the importer, customs import duties/fees are the customer's responsibility. We are not able to pay these fees in advance from the US. If you wish to calculate possible import fees, you can use this site: http://www.dutycalculator.com/new-import-duty-and-tax-calculation/
IMPORT CHARGES IN THE UK: If you are in the UK, please see this information regarding your country's import policies and taxes http://www.hmrc.gov.uk/customs/index.htm
Collection of your Personal Information
Gardeaux wigs may collect personally identifiable information, such as your name. We may gather additional personal or non-personal information in the future.
Information about your computer hardware and software may be automatically collected by Gardeaux wigs. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Gardeaux wigs website.
Gardeaux wigs encourages you to review the privacy statements of websites you choose to link to from Gardeaux wigs so that you can understand how those websites collect, use and share your information. Gardeaux wigs is not responsible for the privacy statements or other content on websites outside of the Gardeaux wigs website.
Use of your Personal Information
Gardeaux wigs collects and uses your personal information to operate its website(s) and deliver the services you have requested.
Gardeaux wigs may also use your personally identifiable information to inform you of other products or services available from Gardeaux wigs and its affiliates.