Any returned item must bepostmarked within 3 business days after you have received it. A return form will be included in your box to fill out and return with your wig. You can select your choice of a refund or store credit. There is a 15% restocking fee on every item refunded. There is NO restocking fee if you choose the Gardeaux Wigs Gift Card for store credit.
For store credit we only ask you cover all shipping costs. You will receive a digital gift card number in an email for your credit amount and that can be used towards purchases on our website. This credit number does not expire. We cannot issue the credit or refund until your wig is received. Should you see a wig you desire to purchase before we receive the return, simply email us or write us a note on the return form to inform us a replacement has been purchased. A full refund can be issued as long as the replacement is of equal or greater value to the original order.
We are not responsible for color discrepancies as different monitors and screens show color differently. You can exchange the wig without a restocking fee for a email gift card that does not expire. If the wig is not in the same condition and in original packaging as when it was sent, your wig will be returned to you, and you will not receive your credit. If the lace on your wig has been cut or the wig has been altered in any way the wig will be ineligible for exchange. Please return the wig in the same packaging you received it in. You do not have to return the wig caps included for trying on the wig. Please make sure you are happy with your wig before cutting the lace. If the wig smells of perfume, or any hair product, or of smoke it will be not be eligible for return.
* If in the rare occurrence you believe you have received a defective wig please contact us immediately so we can rectify the matter. You have 30 days from the date of delivery to contact us and send the wig back to us for inspection if you feel the wig is defective. After 30 days from the date of delivery you will not be eligible for any assistance in this matter.
We do not return or exchange any of our hair care products, accessories, or headwear.
There will be a 5% fee taken on all cancelled orders. This fee is to cover the credit card merchant fees we are charged on every transaction that we do not get back when an order is cancelled.
When you order a wig from our Ready to Ship section we ship the wig out within two buisness days on weekdays. We do not ship on weekends. You will have a choice of USPS Priority, FEDEX, and DHL options for shipping. You may choose overnight shipping as an option. You will receive an email telling you the tracking information. Due to theft of packages being left at the door, we require an adult signature upon delivery. You can opt out of the signature requirement, however if you do the shipment will be your responsibility after it is scanned by the shipper. We will not replace or refund the stolen item. We cannot be responsible if there are delays in shipping dates promised by the carrier if we ship the wig as promised.
INTERNATIONAL SHIPPING :
CUSTOMS DUTY CHARGES: Please be aware of your country's customs import allowances and restrictions. As the importer, customs import duties/fees are the customer's responsibility. We are not able to pay these fees in advance from the US. If you wish to calculate possible import fees, you can use this site: http://www.dutycalculator.com/new-import-duty-and-tax-calculation/
IMPORT CHARGES IN THE UK: If you are in the UK, please see this information regarding your country's import policies and taxes http://www.hmrc.gov.uk/customs/index.htm
Collection of your Personal Information
Gardeaux wigs may collect personally identifiable information, such as your name. We may gather additional personal or non-personal information in the future.
Information about your computer hardware and software may be automatically collected by Gardeaux wigs. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Gardeaux wigs website.
Gardeaux wigs encourages you to review the privacy statements of websites you choose to link to from Gardeaux wigs so that you can understand how those websites collect, use and share your information. Gardeaux wigs is not responsible for the privacy statements or other content on websites outside of the Gardeaux wigs website.
USE OF YOUR PERSONAL INFORMATION
Gardeaux wigs collects and uses your personal information to operate its website(s) and deliver the services you have requested.
Gardeaux wigs may also use your personally identifiable information to inform you of other products or services available from Gardeaux wigs and its affiliates if you have signed up for email notifications.