Due to the nature of our shop and products we have a strict return and exchange policy. If you are not happy with your wig in any way, you have a 3 business day grace period to exchange or receive shop credit.
Once you have purchased a wig, the order cannot be cancelled. You will have the option to return the wig minus a 15% restocking fee, or for a store credit once the wig is received.
Any returned item must be post marked within 3 business days of delivery. A return form will be included in your box to fill out and return with your wig.
We offer the option of a refund or store credit. There is a 15% restocking fee on every item refunded. There is no restocking fee if you choose the Gardeaux Wigs Gift Card for store credit. Shipping costs will not be reimbursed on returned items.
For store credit we only ask you cover all shipping costs. You will receive a digital gift card number in an email for your credit amount and that can be used towards purchases on our website. This credit number does not expire. We cannot issue the credit or refund until your wig is received.
If the wig is not in the same condition and in original packaging as when it was sent, your wig will be returned to you, and you will not receive your credit*
* If the lace on your wig has been cut or the wig has been altered in any way the wig will be ineligible for exchange. Please make sure you are happy with your wig before cutting the lace. If the wig smells of perfume, or any hair product, or smoke it will be not be eligible for return.
* If in the rare occurrence you believe you have received a defective wig please contact us immediately so we can rectify the matter. If the wig is past 30 days from the date of delivery you will not be eligible for any assistance in this matter.
We do not return or exchange any of our hair care products, accessories, or headwear.
CUSTOMS DUTY CHARGES: Please be aware of your country's customs import allowances and restrictions. As the importer, customs import duties/fees are the customer's responsibility. We are not able to pay these fees in advance from the US. If you wish to calculate possible import fees, you can use this site: http://www.dutycalculator.com/new-import-duty-and-tax-calculation/
IMPORT CHARGES IN THE UK: If you are in the UK, please see this information regarding your country's import policies and taxes http://www.hmrc.gov.uk/customs/index.htm
Collection of your Personal Information
Gardeaux wigs may collect personally identifiable information, such as your name. We may gather additional personal or non-personal information in the future.
Information about your computer hardware and software may be automatically collected by Gardeaux wigs. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Gardeaux wigs website.
Gardeaux wigs encourages you to review the privacy statements of websites you choose to link to from Gardeaux wigs so that you can understand how those websites collect, use and share your information. Gardeaux wigs is not responsible for the privacy statements or other content on websites outside of the Gardeaux wigs website.
Gardeaux wigs collects and uses your personal information to operate its website(s) and deliver the services you have requested.
Gardeaux wigs may also use your personally identifiable information to inform you of other products or services available from Gardeaux wigs and its affiliates.